Returns
Returns and refunds
You have 14 days from delivery to return any piece. Email us, send it back with the label we provide, and the full amount is refunded within two to four business days of it reaching us.
- Within 14 days of delivery, email team@reluxeroom.com with your order number and a line saying you would like to return. We reply with everything you need.
- Pack the piece as it arrived, with its dust bag, box, cards and accessories. If a ReLuxe Room tag is attached, please keep it on.
- Hand the parcel to the courier with our return label and keep the receipt.
- Once the piece is back and checked, we refund the full amount to the payment method you used. It reaches you within two to four business days.
What condition does the piece need to be in?
Exactly as it was sent: unworn since delivery, with everything that came with it. A piece that has been carried cannot be accepted.
Can I exchange instead of return?
We do not exchange, simply return and order the piece you prefer. Every piece is one of a kind, so ordering first is the safer way to secure it.
Does it work from every country you ship to?
Yes. For orders delivered outside the European Union, the return shipping cost of €30 is deducted from the refund. Customers in the EU may also use the statutory withdrawal form; the 14 days are the same either way.